Transforming Regional Insurance Operations with RPA
The Challenge
The client, a major player in the insurance sector, was grappling with high operational overheads, manual data handling, and process inefficiencies across departments. From onboarding and claims to finance and reporting, teams were spending thousands of hours on repetitive tasks, slowing down service delivery and increasing the risk of human error.
The Solution
Onelife.tech deployed a comprehensive Robotic Process Automation (RPA) strategy to digitize and streamline over 20 high-impact processes. These automations were integrated with systems internal operations systems enabling seamless data flow and task execution across departments.
Key Processes Automated
1. Health Scheme Onboarding
Manual collection and validation of KYC documents and member lists were automated, reducing average handling time from 1920 to 384 minutes per transaction.
Benefits:
- Boosted productivity
- Improved accuracy
- Enhanced internal SLAs
- Significant time and cost savings
2. Retail Life Onboarding & Underwriting
Customer data from brokers and agents was automatically validated and processed, cutting manual hours by 80%.
Benefits:
- Faster policy issuance
- Reduced underwriting errors
- Better customer experience
3. Claims Processing – Life
The end-to-end claims lifecycle from document intake to payment was automated, reducing processing time from 5 to 1 minute per transaction.
Benefits:
- Faster claims turnaround
- Improved compliance
- Reduced fraud risk
4. Premium Receipting
Bots now handle receipting upon payment confirmation, saving nearly 4,000 hours annually.
Benefits:
- Real-time updates
- Reduced backlog
- Enhanced financial accuracy
5. Bank & GL Reconciliation
Reconciliation of cash books and bank statements was one of the most time-consuming tasks. RPA reduced average handling time from 540 to 108 minutes, saving over 300,000 hours annually.
Benefits:
- Massive time savings
- Improved audit readiness
- Reduced financial discrepancies
6. Policy Servicing & Endorsements
Bots now manage form intake, validation, and updates to policy records, reducing handling time by 80%.
Benefits:
- Faster policy updates
- Better SLA adherence
- Reduced manual workload
7. Actuarial Valuation
Pre-defined models were integrated with RPA to automate data checks and valuation calculations.
Benefits:
- Improved accuracy
- Reduced actuarial workload
- Faster reporting cycles
The Results
| Metric | Before RPA | After RPA | Time Saved (Yearly) | Estimated Savings |
|---|---|---|---|---|
| Manual Hours | 379,453 | 75,891 | 303,562 Hours | $1.46M+ |
| Avg. Handling Time (Claims) | 5 mins | 1 min | 80% faster | - |
| Avg. Handling Time (Reconciliation) | 540 mins | 108 mins | 80% faster | - |
Why Onelife.Tech?
- ✅ Deep domain expertise in insurance automation
- ✅ Seamless integration with legacy and modern systems
- ✅ Scalable, secure, and compliant RPA architecture
- ✅ Proven track record in delivering measurable ROI