Case Study

Use Cases & Outcomes 

1. Revenue Authority Tax Reconciliation & Remittance 

• Process Brief: Reconciles tax payment files from the Revenue Authority against actual bank transactions. 

• Solution: Bots validate transactions, remit per tax code to the central Bank via APIs and notify business teams. 

Benefits: 

• Avoidance of late remittance fines – E.g
  https://www.businessdailyafrica.com/bd/economy/kra-fined-kcb-spire-bank-sh2bn-for-remitting-tax-late-4714060 
  
  https://www.businessdailyafrica.com/bd/corporate/companies/access-bank-fined-sh91m-for-late-tax-transfer-to-kra-4955906  

• Improved accuracy 

• SLA compliance 

• Reconciliation time reduced to under 10 minutes 

• SMEs freed for strategic tasks i.e Happy staff !! 

2. CRB Mass Update 

• Process Brief: Reconciles loan statuses and updates credit reference bureaus. 

• Solution: Bots pull data from internal portals, reconcile per SOPs, and upload to CRB portals.

 Benefits: 

• Faster processing 

• Accurate reporting 

• Better customer turnaround 

• Enhanced risk management 

3. Clearing Account Reconciliation 

• Process Brief: Matches transactions across bank channels with general ledger entries. 

• Solution: Bots extract unmatched entries, apply SOPs, and generate reports. 

Benefits: 

• Error-free reconciliation 

• Timely reporting 

• Fraud reduction 

• Staff focus on judgmental tasks 

4. Mpesa Reversals 

• Process Brief: Reverses erroneous payments to wrong tills and paybills. 

• Solution: Bots reconcile and remit transactions, log actions, and notify teams. 

Benefits: 

• • Case resolution in under 2 seconds 

• • End-to-end process in 5 minutes 

• • Improved customer service 

• • Staff reassigned to review bot output 

5. Exception Handling 

• Process Brief: Resolves transaction exceptions from various sources. 

• Solution: Bots consolidate data, validate eligibility, and generate detailed reports. 

Benefits: 

• Reduced processing time 

• Eliminated human error 

• Faster issue resolution 

6. File Conversion 

• Process Brief: Converts input files from various systems into a standard format. 

• Solution: Bots apply business rules to clean and format data. 

Benefits: 

• Seconds-long conversion 

• Reduced manual effort 

• Focus on report validation 

7. AML Job Scheduling 

• Process Brief: Automates AML tasks like transaction monitoring and customer screening. 

• Solution: Bots run scheduled jobs, monitor progress, and deliver real-time updates. 

Benefits: 

• Consistent execution 

• Regulatory compliance 

• Risk mitigation 

8. Card Payment Exception Handling 

• Process Brief: Resolves failed credit card transactions. 

• Solution: Bots auto-reverse eligible transactions and flag others for review. 

Benefits: 

• Faster resolution 

• Reduced manpower 

• Higher accuracy 

9. Unpaid Cheques & Direct Debits 

• Process Brief: Reconciles failed cheque and direct debit transactions. 

• Solution: Bots extract and reconcile data, then generate reports. 

Benefits: 

• Report generation in under 2 minutes 

• Reduced errors 

• Strategic resource allocation 

10. GL File Movement 

• Process Brief: Transfers transaction files for end-of-day ledger preparation. 

• Solution: Bots validate and move files, log actions, and notify teams. 

Benefits: 

• Timely ledger updates 

• Improved data accuracy 

• Better staff work-life balance 

11. Mobile Money Reports Automation 

• Process Brief: Transfers bulky data files from mobile money providers to the bank. 

• Solution: Bots automate file movement and reporting. 

Benefits: 

• Daily automation including weekends 

• Reduced manual effort 

12. Check-Off Loans Automation 

• Process Brief: Validates loan deductions from multiple systems. 

• Solution: Bots fetch and match data, generate reports. 

Benefits: 

• Faster turnaround 

• Focus on judgmental validation 

• Improved accuracy